a. Overview
You can now choose how automated messages are sent when a multi-room (group) booking is received from Booking.com.
Choose the option that best fits your operation:
Send a single message for the entire group booking, or
Send a separate message for each booked room.
This gives you more flexibility in how you communicate with guests while helping prevent duplicate or unnecessary messages.
You can configure this setting in Automation > Message Automation > Group Bookings without changing your existing automation for individual bookings.
b. How to use
1. Where to find the setting
Go to Automation > Message Automation.
The Message Automation page now has two tabs:
Individual Bookings — Configure automated messages for standard single-room bookings.
Group Bookings — Configure how automated messages are delivered for Booking.com multi-room bookings.
Message Automation showing the new Individual Bookings and Group Bookings tabs.
2. Choose How Group Messages are Delivered
In the Group Bookings tab, select one of the following delivery options.
Single Message (All Rooms)
Send one automated message for the entire group booking.
This option is recommended if all rooms should receive the same information and you want to avoid sending multiple messages.
Separate Message per Room
Send an individual automated message for each booked room.
This option is useful when different rooms require different message content or separate conversations.
3. Message delivery rules
Automated messages are delivered according to the option you select.
Keep the following in mind:
Single Message (All Rooms) takes priority. If different delivery options are configured within the same group booking, the automation will send a single message for the entire booking.
Template selection. When using Single Message (All Rooms), the message content is taken from the template assigned to the room with the lowest Room ID in that booking.
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