You can now manage Booking.com multi-room bookings in a single Inbox thread.

Instead of displaying each room as a separate conversation, all rooms belonging to the same booking are grouped together. This makes it easier to view the entire reservation and communicate with guests from one place.

Automated messages also follow the booking-level settings, helping prevent duplicate messages from being sent to guests.

Multi-room bookings are marked in the Inbox list, making them easy to identify at a glance.

Inbox list showing a multi-room booking thread with its identifying marker.

Open a multi-room booking to view the consolidated reservation details in the right-hand panel.

The Guest Information section includes:

Guest information section of a multi-room thread, showing name, email, reference ID, and channel.

The Notes section works the same as it does for single-room bookings.

Both Internal Note and External Note are available.

The Booking List displays every room included in the reservation.

For each room, you can view:

The first room is labeled Main booking, while the remaining rooms are labeled Others.

If many rooms are included in the reservation, scroll within the Booking List to view them all.

Booking list showing multiple room cards, with the Main booking and Others labels and a scroll bar.

Automated messages follow the settings of the Main booking instead of being processed separately for each room.

This helps prevent duplicate automated messages for the same reservation.

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