Owners can access Owner Messaging directly from the Owner Portal to view and respond to conversations initiated by Hosts.
Required :
Before accessing Owner Messaging, the Owner must be enrolled in the PMS and have access to the Owner Portal.
Step 1 : How to Access Messaging from the Owner Portal ?
Important: The Host must initiate the conversation first. Owners cannot start a new conversation with a Host. Once a Host sends the first message, the Owner can access the conversation from the Owner Portal and reply to it.
Log in to the PMS Owner Portal.
Click the Messages icon next to the notification icon.
Find and select the conversation initiated by the Host.
Review the Host's messages in the chat thread.
Enter your response in the message field.
Click the Arrow icon to send the message.
Step 2 : How to Attach a File as an Owner
Open Messages in the Owner Portal.
Open the conversation with the Host.
Click the Attachment icon in the message input area.
Select one or more files from your device.
The selected files are added to the attachment area above the message input.
Review the selected attachments.
Click the Arrow icon to Send the message.
Step 3 : How to Remove a File Before Sending
Review the files displayed on the message input.
Find the file you want to remove.
Click the X icon on the file thumbnail or file chip.
The selected file is removed from the message.
The remaining files stay attached.
Click the Arrow icon to Send when the attachment list is correct.