Owner Messaging is an integrated communication feature that allows Hosts and Room Owners to communicate directly through the PMS without switching to email or another external messaging platform.
The feature provides a dedicated one-to-one conversation between a Host and an Owner, making it easier to discuss property-related matters while keeping the communication within the PMS.
Through Owner Messaging, Hosts and Owners can:
Send and receive messages with each other.
Attach images and documents to their messages.
Share bulletin announcements with each other.
For Hosts, the messaging also provides relevant Owner information alongside the conversation, such as the Owner's account details, owned rooms, current agreements, stay balance, share percentage, and agreement documents. This allows Hosts to access important property and agreement information without leaving the conversation.
Important
The Host must initiate the conversation with the Owner first. Owners cannot start a new conversation with a Host.
Once the Host has initiated the conversation, the Owner can view the message and reply through the Owner Portal.