CS can retrieve the current Backup Passcode from the same CS tooling used for RemoteLock room and booking lookups.
The Backup Passcode is displayed separately from the guest's active PIN to help CS distinguish between the two credentials. Use the Backup Passcode only when the guest's issued PIN is not working and an alternative access code is required.
Backup Passcode Visibility
The Backup Passcode is exclusively available through CS tooling.
It will not be displayed in:
Guest-facing Self Check-in flows.
Host-facing Booking Details.
Host-facing Room Details.
Hosts do not need to configure, manage, or remember the Backup Passcode. CS is responsible for retrieving and sharing it when necessary.