The Backup Passcode and Fixed Passcode serve different purposes.
Backup Passcode: A system-generated PIN used by CS as an alternative when a guest's issued PIN does not work. It is not visible to hosts or guests.
Fixed Passcode: A host-configured PIN that is shared with guests and reused across stays for the room.
The Backup Passcode is managed automatically by Delta PMS, while the Fixed Passcode is configured by the host.
When to Use the Backup Passcode?
CS should use the Backup Passcode when a guest reports that their issued RemoteLock PIN is not working and they cannot access their room or shared area.
CS can retrieve the Backup Passcode from the CS tooling and manually share it with the guest as an alternative access method.