β Booking Confirmation
πΉ Overview
This message is automatically sent when the guest completes their booking.
It confirms the reservation details, provides check-in instructions, and includes the pre check-in form so that guests can prepare for their stay with confidence.
For unmanned properties, you can also share entry instructions in advance.
βοΈ Template Example
Subject:
Your Booking at {{property_name}} Is Confirmed β¨
Body:
Dear {{guest_first_name}},
Thank you for choosing {{property_name}}!
Your reservation has been successfully confirmed. Please review the details below:
πΈ Booking Details
Check-in Date: {{checkin_date}}
Check-out Date: {{checkout_date}}
Number of Guests: {{number_of_guests}}
Booking ID: {{booking_identifier}}
Room Type: {{room_type}}
πΈ Check-in Information
Check-in Time: {{checkin_time}}
Check-out Time: {{checkout_time}}
πΈ Pre Check-in Form (Required)
To make your arrival smoother, please complete the form below before your stay.
π {{precheck-in_link}}
We look forward to welcoming you to {{property_name}} soon!
If you have any questions, feel free to contact us.
βοΈ Recommended Settings
Item | Recommended Setting |
Email Type | Booking Confirmation |
Schedule | Immediately after booking is confirmed |
Language | Japanese / English |
Target | All properties |
Variables | {{guest_first_name}}, {{property_name}}, {{checkin_date}}, {{precheck-in_link}}, etc. |
β‘ Check-in Reminder (e.g., 1 Week Before / 3 Days Before)
πΉ Overview
This message reminds guests to review their booking details and complete the pre check-in form before arrival.
It can also be used to share self check-in instructions or key box codes.
βοΈ Template Example
Subject:
Your Stay at {{property_name}} Is Coming Up! π
Body:
Dear {{guest_first_name}},
Thank you for booking with {{property_name}}.
Your check-in date ({{checkin_date}}) is coming soon! Please review your booking details and complete the Pre Check-in Form before arrival.
πΈ Booking Details
Check-in date: {{checkin_date}}
Check-out date: {{checkout_date}}
Number of guests: {{number_of_guests}}
Booking ID: {{booking_identifier}}
πΈ Pre Check-in Form (Required)
Please fill out the Pre Check-in Form in advance to make your arrival smooth.
π {{precheck-in_link}}
If you have already completed it, you can ignore this message.
πΈ Check-in Instructions (Unmanned Property)
This is a self check-in property. Please enter the following passcode to open the key box and access your room key.
π Key Box Code: 2459188
Once opened, you will find the key for your room inside.
We look forward to welcoming you to {{property_name}} soon!
If you have any questions, please contact us anytime!
βοΈ Recommended Settings
Item | Recommended Setting |
Email Type | Check-in Reminder |
Schedule | 7 days before check-in / 3 days before check-in (two emails) |
Language | Japanese / English |
Target | All or specific properties |
Variables | {{guest_first_name}}, {{property_name}}, {{checkin_date}}, {{precheck-in_link}}, etc. |
β’ Check-out Reminder (e.g., Night Before Check-out)
πΉ Overview
This message reminds guests of their check-out time and procedures.
It can also include instructions for key returns and reminders to prevent lost belongings.
βοΈ Template Example
Subject:
Check-out Reminder β {{property_name}} π
Body:
Dear {{guest_first_name}},
We hope youβve enjoyed your stay at {{property_name}}.
Hereβs a reminder of your check-out details for tomorrow:
πΈ Check-out Information
Date: {{checkout_date}}
Time: {{checkout_time}}
Please return the room key to the key box.
Please make sure you have all your belongings before you leave.
We truly appreciate your stay and look forward to welcoming you again!
βοΈ Recommended Settings
Item | Recommended Setting |
Email Type | Check-out Reminder |
Schedule | The day before check-out |
Language | Japanese / English |
Target | All properties |
Variables | {{guest_first_name}}, {{checkout_date}}, {{checkout_time}}, etc. |
β£ Post Check-out Thank-you Email
πΉ Overview
This message expresses gratitude to guests after their stay.
Encouraging feedback or reviews helps improve the propertyβs reputation and return rate.
βοΈ Template Example
Subject:
Thank You for Staying with Us at {{property_name}} πΏ
Body:
Dear {{guest_first_name}},
Thank you for staying at {{property_name}}.
We hope you had a pleasant and comfortable stay.
Weβd love to hear your feedback to help us improve our service.
π URL
We truly appreciate your visit and hope to see you again soon.
βοΈ Recommended Settings
Item | Recommended Setting |
Email Type | Post Check-out Thank-you Email |
Schedule | On the day of or the day after check-out |
Language | Japanese / English |
Target | All properties |
Variables | {{guest_first_name}}, {{property_name}}, etc. |
β οΈ Important Notes (Common to All Templates)
These feature is available only for guests whose reservations are made via connected OTAs (Airbnb, Booking.com, etc.) through your PMS account.
If you wish to automatically send emails directly to guestsβ email addresses, please use the Automated Email feature.
(For details, refer to the Automated Email feature guide.)