If you need to charge a guest for damages or repairs after their stay, you can do so using the Guest Services feature, as long as the booking has not been archived.
When can a damage or repair fee be added?
The booking must be in Checked-out status (or still active).
The booking must not be archived.
You can add the fee even after the guest has checked out, for example once a repair estimate is confirmed.
Steps to add a damage or repair fee:
Open the relevant booking in Delta PMS.
Navigate to the Guest Services section.
Click Add Guest Service.
Select or enter the service type (e.g. Damage Fee or Repair Fee).
Enter the amount and save.
Generate an invoice for the added charge.
Send the invoice to the guest and collect payment via Stripe if needed.
Important notes about payment:
Guest Services charges can be invoiced and paid through Stripe, provided the booking is not archived.
For security reasons, credit card information is automatically removed 14 days after the check-out date.
It is not possible to extend this retention period.
If you plan to charge the fee using the saved credit card, please complete the charge or issue the invoice within 14 days after check-out.
What happens if the booking is archived?
Once a booking is archived:
You can still download invoices and receipts.
You can no longer add new Guest Services or issue additional charges.