In Delta PMS, you can charge guests for additional fees other than the accommodation fee, such as:
Accommodation tax
Additional cleaning fees
Optional services
There are two ways to charge additional fees:
Method ①: Charge the Stored Credit Card (Instant Payment)
→ Use this method when the guest’s card information has already been registered.
Method ②: Send a Payment URL and Have the Guest Complete the Payment
→ Use this method when the guest’s card information has not been collected.
As a preparation step, register the guest service in Delta PMS, then add the guest service to the applicable reservation.
For instructions on each procedure, please refer to the support page.
Please also make sure to register the guest’s email address in the guest information section in advance.
Check the “Guest Information” section on the “Booking Details” screen.
Register the guest’s own email address.
※Please note that Booking.com’s anonymous email addresses (●●●●@guest.booking.com) cannot be used.
1. Process After Registering Guest Services (Important)
Registering a Guest Service Alone Does Not Make It a Payment Item
In Delta PMS, adding a guest service does not automatically change the payment status.
This is because guest services can include both paid and free services.
Examples:
Free amenities
Complimentary services
Therefore, in Delta PMS, the additional fee becomes a payment item only when:
“Create Invoice” is completed.
2. Create an Invoice After Registering Additional Fees
After registering additional fees (e.g., accommodation tax or paid services), please make sure to create an invoice.
How to Create an Invoice
Open the Booking Details page
Open the “Payment” tab
Review the items in the cart
Edit the amount if necessary
Click “Generate Invoice”
Changing the Invoice Recipient Name
When creating an invoice, a pop-up window will appear where you can edit the invoice recipient name.
After confirming the information, click:
“Generate”
Important Notes
“Generate Invoice” does not mean “send a payment request to the guest immediately.”
Generating an invoice is an operation to:
“Register the additional fee in the system as a payment item.”
The timing of the actual payment request can be selected separately after the invoice has been created.
Important Notes When an Invoice Is Not Created
For OTA reservations, if an invoice is not created and the OTA sends an update to the reservation information (for example, a change in the number of guests), the registered additional fee may be removed.
Therefore, whenever you add a guest service, please complete the invoice creation process.
Recommended Workflow
Register Guest Service
↓
Review cart contents in the Payment tab
↓
Edit the amount if necessary
↓
Generate Invoice
(Payment item is confirmed)
↓
Charge the guest at the appropriate timing
3. Timing of the Actual Guest Payment Request
Generating an invoice does not automatically charge the guest.
The actual payment request can be performed manually by the property administrator at any preferred timing.
Additionally, payment requests can be made later as long as they are completed within 3 weeks after check-out.
4. Case ①
How to Charge a Stored Credit Card (Instant Payment)
When to Use
Use this method when:
The guest’s credit card information has already been collected
You want to charge the registered card immediately
Step 1: Open Payment Registration
After generating the invoice,
click:
“Add Payment”
at the top right of the Payment List section.
Step 2: Select “Direct payment”
In the displayed screen,
select “Direct payment” under Payment Options,
then click:
“Next”
※ When charging online, please select “Direct Payment.”
Step 3: Select Payment Method
Under “Select Payment channel”,
select:
Stripe
Step 4: Select Payment Request Type
Select the payment request type.
Scheduled payment
Use this option when:
Charging a stored credit card
Creating a payment URL without setting a payment deadline
Flexible payment
Use this option when:
Sending a payment URL
Setting a specific payment deadline
Example:
“Please complete payment within 7 days.”
For charging a stored credit card,
select:
“Scheduled payment”
and click:
“Next”
Step 5: Review Details and Charge
Review the following information:
Payment details
Recipient details
Payment amount
If everything is correct, click:
“Charge now”
The registered credit card will then be charged.
5. Case ②
How to Send a Payment URL to the Guest
When to Use
Use this method when:
The guest’s card information has not been collected
You want the guest to enter their own card information and complete payment
Step 1: Open Payment Registration
After creating the invoice,
click:
“Add Payment”
at the top right of the Payment List section.
Step 2: Select “Direct payment”
In the displayed screen,
select “Direct payment” under Payment Options,
then click:
“Next”
※ When charging online, please select “Direct payment.”
Step 3: Select Payment Method
Under:
“Select Payment Method”
select the payment method you want to use.
Step 4: Select Payment Request Type
Select the preferred payment request type.
Scheduled payment
Use when:
No payment deadline needs to be set
Flexible payment
Use when:
You want to set a payment deadline
Example:
“Please complete payment within 7 days.”
After selecting the option,
click:
“Next”
Step 5: Set Recipient Information
Under:
“Recipient Details”
select the guest’s email address where the payment URL will be sent.
⚠️ Important
The guest’s email address must be registered in advance.
Path:
Booking Details → Guest Information
Step 6: Send Payment URL
Review the following information:
Payment details
Recipient information
Payment amount
If everything is correct, click:
“Send Payment URL”
The payment URL will then be sent to the guest by email.
Summary: Additional Fee Payment Flow
When charging additional fees in Delta PMS, follow this process:
① Register Guest Service
↓
② Create Invoice
↓
③ Confirm as Payment Item
↓
④ Register Payment
↓
⑤ Charge Card or Send Payment URL
Notes
Registering a guest service alone does not make it a payment item.
After creating an invoice, you can charge the guest later as long as it is within 3 weeks after check-out.