What this is for
• Settle a guest booking from any booking source, including OTA, Airbnb, agent and direct bookings, by deducting the amount from the room owner’s balance instead of collecting from the guest. NEW
• Attach every payment to a specific owner, agreement, room statement and recognition month so it lands on the right Owner Report.
• Keep the payment record consistent with existing owner-source flows, but without needing an owner-source booking.
Where to find it
Open the booking you want to settle, go to the Payment tab, then click Add payment.
The Payment tab on Booking Details, with the Add payment button in the top right.
Available on bookings from all booking sources [NEW]
Owner Balance is no longer limited to bookings you create yourself in Delta PMS. You can use it on bookings from every booking source:
• Manual bookings created in Delta PMS
• Agent bookings
• Direct bookings from your booking engine
• OTA bookings, including Airbnb
The steps are the same for every booking source. Check the Booking Source on Booking Details, then follow How to use it below.
Example: Airbnb booking
01-airbnb-booking.png · Booking Source: AirBnb
02-airbnb-owner-balance-method.png · Owner Balance under Manual payment
Example : Agent Booking
05-agent-booking.png · Booking Source: PMS agent booking
06-agent-owner-balance-method.png · Owner Balance under Manual payment
Example: Direct booking
This booking already has an unpaid card payment request, so the method is changed with Edit payment (see Things to know).
08-direct-owner-balance-method.png · Owner Balance in Edit Payment
How to use it
1. On the Payment tab of the booking, click Add payment. The Add Payment dialog opens.
2. Under Select invoice for this payment, choose the invoice you want to settle. Under the Select payment option, select Direct payment, then click Next.
Select invoice and Direct payment
3. Under Select payment channel, open the dropdown and pick Manual payment. Stripe and Flywire are also available, but Owner Balance only appears under Manual payment.
Select invoice and Direct payment
4. The method list refreshes. Scroll to Owner Balance ("Bill the outstanding payment from owner’s balance") and click it to select the card, then click Next.
Owner Balance method
5. Review the payment summary at the top of the Statement Details step: Payment option: Direct payment, Payment channel: Manual payment - Owner Balance, Payment terms: Flexible Payment, followed by the invoice line.
Payment summary
6. Confirm the Owner Name. The room owner is pre-selected and tagged Original Room Owner. If you need a different owner, open the dropdown; the list is sorted alphabetically. Only owners with a valid agreement for this stay are usable.
03-airbnb-statement-details.png · Owner Name pre-filled on an Airbnb booking
7. Open the Agreement dropdown and choose one. Only agreements that are Ongoing or Upcoming during the booking’s stay dates are shown, each with its Start Date and End Date.
Agreement dropdown
8. Pick the Room statement and Recognition Date. The Room statement dropdown lists the rooms tied to that agreement along with the year. The Recognition Date determines which Owner Report month the billed amount appears in — the helper text reads "The billed amount will be recognized in Other Debits in the month of this recognition date."
9. Set the Payment Date (defaults to today) and enter the Payment Amount you want to deduct. Invoice Amount Due is read only. The note below reads "This amount will be deducted from Owner Balance."
Payment Date and Payment Amount
10. Attach a file and notes (optional). Drag a file into Uploaded Files or use choose a file (JPG, PNG, HEIF, PDF, max 10 MB). Add a note in the Notes box if you need one. Tick Send payment confirmation mail if you want the confirmation email sent.
11. Click Add payment at the bottom. The dialog closes and the payment appears in the booking’s payment list, with the amount deducted from that owner’s balance and recorded on their Owner Report for the recognition month.
04-airbnb-payment-list.png · Owner's Balance payments on an Airbnb booking
Things to know
• Works on non-owner bookings from all booking sources. NEW Owner Balance shows up as a method under Manual payment on the Add Payment dialog for manual, agent, direct, OTA and Airbnb bookings. It doesn’t replace the existing owner-source booking flow.
• Invoice with an unpaid payment request. NEW If the invoice already has a payment request (for example a card payment link), Add payment is greyed out. In the Payment List, open the ⋮ menu on that payment, click Edit payment, then Edit next to Payment Details, and choose Owner Balance. Changing the method stops the current scheduled charging.
• Owner list is filtered by agreement. Only owners with an Ongoing or Upcoming agreement that covers the booking’s stay dates can be picked. The room owner comes first with the Original Room Owner tag; the rest are sorted A–Z.
• Recognition Date drives the Owner Report month. The billed amount is recorded under Other Debits in the month you pick. Pick carefully — the report month is what the owner will see.
• Locked months are blocked. If the month you picked is already locked on that Owner Report, the save will fail with an error. Pick a different Recognition Date, or ask an admin to unlock the month first.
• The amount comes off the owner’s balance. The Payment Amount you enter is deducted from the owner’s current balance right away.
• Files, notes and confirmation mail are optional. Skip them if they’re not needed for your workflow.
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