Skip to main content

Delta Self Check-in | iPad App Installation & Setup Guide

This guide explains how to install the Delta Self Check-in app on your iPad, connect it to your property, and configure screen locking.

D
Written by Delta HQ Support Team

Introduction

The Delta Self Check-in app for iPad allows you to use your iPad as a dedicated self-check-in kiosk.

By using Apple's Guided Access feature, you can prevent guests from accidentally returning to the Home Screen or opening other apps.

This guide walks you through the entire setup process, from installing the app and connecting it to your property to locking the iPad screen.

Before You Start

Please make sure you have the following:

  • iPad: An iPad running a supported version of iPadOS.

  • Internet Connection: A stable Wi-Fi connection that does not require signing in through a login page.

  • Apple Account: An account that allows you to download apps from the App Store.

  • Delta PMS: A computer or another device that can access your Delta PMS account.

  • Power Supply: Sufficient battery life or a connection to a power source.

Important: On your iPad, go to Settings > General > Date & Time and make sure Set Automatically is turned on.

【スクリーンショット①：iPadの「設定」画面。「一般」と「日付と時刻」を赤枠で表示】

【スクリーンショット②：「日付と時刻」の設定画面。「時間帯を自動的に設定」がオンになっている状態を赤枠で表示】

Step 1. Install the Delta Self Check-in App

  1. Open the App Store on your iPad.

  2. Search for "Delta HQ".

  3. Select the "Delta - Self Checkin" app developed by DeltaHQ.

  4. Tap Get to install the app.

  5. If prompted, confirm the installation using Face ID, Touch ID, or your Apple Account password.

  6. Wait for the installation to finish.

【スクリーンショット：iPadのApp Store検索結果。「Delta HQ」の検索欄と「Delta - Self Checkin」アプリ、「入手」ボタンを赤枠で表示】

Important: Do not open the app yet after installation.

Step 2. Display Your Property's QR Code in Delta PMS

To connect your iPad to your property, you will need to display a configuration QR code in Delta PMS.

2.1. Open the Self Check-in Settings

  1. Log in to Delta PMS on a computer or another device.

  2. Go to Settings > Self Check-in.

  3. Find the property where you will use the iPad and click Manage.

2.2. Display the Property QR Code

  1. On the property details page, click Show Property QR in the top-right corner.

  2. In the pop-up window, select the Configure a Kiosk Device tab.

  3. Keep the QR code displayed on your screen.

Important: Make sure you select the Configure a Kiosk Device tab.

Step 3. Scan the QR Code with Your iPad

  1. Open the Camera app on the iPad you will use for self-check-in.

  2. Scan the Configure a Kiosk Device QR code displayed in Step 2.

  3. Tap the notification that appears on the screen.

  4. The Delta Self Check-in app will launch automatically.

  5. The selected property's settings will automatically be applied to the app installed on your iPad.

If Safari Opens Instead of the App

→ Check that the Delta Self Check-in app has been installed correctly.

→ If the app is not installed, return to Step 1, install the app, and scan the QR code again.

Step 4. Allow Camera and Microphone Access

The Delta Self Check-in app uses your iPad's camera and microphone for video calls with the support team during guest check-in.

Please enable both permissions by following the steps below.

  1. Open Settings on your iPad.

  2. Go to Apps > Delta Self Check-in.

  3. Turn on Camera and Microphone.

  4. Return to the Delta Self Check-in app.

Important: Both Camera and Microphone must be enabled for video calls to work properly.

Note: The settings screen and available options may vary depending on your iPadOS version.

If the app has not yet requested camera or microphone access, these options may not appear in Settings. In that case, open the app and tap Allow when the permission requests appear.

Step 5. Set Up Guided Access on Your iPad

Guided Access is an Apple feature that restricts your iPad to a single app.

Enabling this feature prevents guests from leaving the self-check-in screen or accessing other apps.

You only need to complete this initial setup once per iPad.

5.1. Enable Guided Access

  1. Open Settings on your iPad.

  2. Go to Accessibility > Guided Access.

  3. Turn on Guided Access.

5.2. Set a Passcode

  1. Tap Passcode Settings.

  2. Select Set Guided Access Passcode or Touch ID.

  3. Create a passcode of your choice and enter it again to confirm.

Important: This passcode is required to exit Guided Access. Do not share it with guests. Only authorized property staff should have access to it.

5.3. Enable the Accessibility Shortcut

On the Guided Access settings screen, turn on Accessibility Shortcut.

This allows you to start Guided Access by triple-clicking the iPad's top button or Home button.

5.4. Disable Automatic Screen Lock

To ensure guests can use the self-check-in kiosk at any time, configure your iPad so the screen does not automatically lock.

  1. Tap Display Auto-Lock.

  2. Select Never.

This prevents your iPad from automatically locking due to inactivity while Guided Access is active.

Important: We recommend keeping your iPad connected to a power source at all times.

Step 6. Lock the iPad to the Self Check-in Screen

Once you have completed the Guided Access setup, you can lock your iPad to the Delta Self Check-in app.

6.1. Start Guided Access

  1. Open the Delta Self Check-in app.

  2. Triple-click the appropriate button on your iPad:

    • iPads without a Home button: Triple-click the top button.

    • iPads with a Home button: Triple-click the Home button.

  3. If a menu appears, select Guided Access.

  4. Tap Start.

  5. Enter your Guided Access passcode if prompted.

Your iPad is now locked to the Delta Self Check-in app.

While Guided Access is active, guests cannot return to the Home Screen or open other apps.

Note: If Guided Access is not active, an orange "Admin: device not locked" message may appear at the top of the app.

This message will disappear once Guided Access starts.

6.2. How to Exit Guided Access (For Property Staff)

If you need to change the iPad's settings or use another app, you can exit Guided Access by following these steps.

  1. Triple-click the iPad's top button or Home button.

  2. Enter your Guided Access passcode. If a supported authentication method is enabled, you may also be able to use Face ID or Touch ID.

  3. Tap End.

【スクリーンショット：アクセスガイドの終了画面。左上の「終了」ボタンを赤枠で表示】

Guided Access will now be turned off, and you can use your iPad normally.

Important: Guided Access does not restart automatically after you reboot your iPad. After restarting, open the Delta Self Check-in app and start Guided Access again.

Step 7. Verify That Your iPad Is Connected to the Correct Property

To confirm that your iPad is connected to the correct property, check that the Property IDs shown on your iPad and in Delta PMS match.

1. Check the Property ID on Your iPad

  1. Open the Delta Self Check-in app on your iPad.

  2. Start the self-check-in process and proceed to the Reservation ID entry screen.

  3. Enter "SETTINGS" in uppercase letters in the Reservation ID field.

  4. Press and hold the Confirm button for 10 seconds.

  5. The administrator settings screen will open automatically.

  6. Check the number displayed in the Property ID field.

2. Check the Property ID in Delta PMS

  1. Log in to Delta PMS.

  2. In the left sidebar, click Property. Find the property where you are setting up the iPad and click View Details.

  3. Once the property's overview page opens, check the number at the end of the URL in your browser's address bar.

This number is your property's Property ID.

Example:

https://pms.deltahq.com/jp/host/property/overview?propertyId=63

In this example, the Property ID is 63.


3. Confirm That the Property IDs Match

Compare the Property ID shown on your iPad's settings screen with the Property ID in the Delta PMS URL.

If both numbers match, your iPad is successfully connected to the correct property.

Once you have confirmed the IDs match, close the settings screen on your iPad and return to the self-check-in welcome screen.

Note: If the Property IDs do not match, open the correct property in Delta PMS, display its Configure a Kiosk Device QR code, and scan it again with your iPad.

Step 8. Confirm That Setup Is Complete

Once all settings are complete, the Delta Self Check-in welcome screen will appear on your iPad.

【スクリーンショット：Delta セルフチェックインのウェルカム画面】

Before allowing guests to use the kiosk, please check the following:

  • The iPad is connected to the correct property.

  • The self-check-in welcome screen is displayed.

  • Camera access is enabled.

  • Microphone access is enabled.

  • Guided Access is active.

  • The orange "Admin: device not locked" message is not displayed.

  • Pressing the Home button or swiping the screen does not allow you to leave the app or return to the Home Screen.

If all the above items are confirmed, your setup is complete!

Your iPad is now ready to be used as a dedicated self-check-in kiosk.

Troubleshooting

If you experience any issues during setup, please check the solutions below.

Issue

Solution

Safari opens when I scan the QR code.

Make sure the Delta Self Check-in app is installed, then scan the QR code again.

My iPad is connected to the wrong property.

Scan the correct property's Configure a Kiosk Device QR code again.

The camera or microphone is not working.

Open Settings on your iPad, select the Delta Self Check-in app, and enable Camera and Microphone.

The app displays "Secure connection failed".

Go to Settings > General > Date & Time and turn on Set Automatically. Then return to the app and tap Retry.

The app displays "Admin: device not locked".

Start Guided Access to lock the iPad to the app.

Guided Access stopped after restarting my iPad.

Open the app and start Guided Access again.

I cannot scan the QR code.

Check your internet connection, camera focus, and screen brightness. Make sure you are scanning the correct QR code.

★ How to Reload the Self Check-in Screen

You can reload the self-check-in screen without exiting Guided Access.

Press and hold the bottom-right corner of the screen for approximately 2 seconds.
​

★ How to Connect Your iPad to a Different Property

  1. Open the details page of the property you want to connect to in Delta PMS.

  2. Click Show Property QR and display the QR code under Configure a Kiosk Device.

  3. Scan the QR code again with your iPad.

This will allow you to change the property connected to your iPad.

Please note that deleting and reinstalling the app will erase the saved property connection information.
​

★ iPad Power Supply and Internet Connection

For stable self-check-in operation, we recommend keeping your iPad connected to a power source at all times and using a stable Wi-Fi connection.

Need Help?

If you have any questions about installing the app, connecting it to your property, or setting up screen locking, please contact the Delta HQ Support Team.

Contact: [email protected]

Related Articles
Did this answer your question?