What it is
Delta Self Check-In lets your guests check in on their own, no front desk, no waiting. Guests verify their identity and check in from a kiosk at your property, and you keep full visibility and control over the whole process from your Delta PMS.
Why it helps you
Less front-desk work. Guests handle their own check-in, so your team spends less time on routine arrivals.
Guest can arrive anytime. No need to coordinate specific arrival time with staff.
Identity is always verified. A guest only gets room access after their identity has been confirmed.
Full visibility. Every verification and support conversation is logged, so you always know what happened and when.
How it works for your guests
The guest scans a QR code at your property or input their Booking ID instead.
If it required, they will verify their identity via a video call
After guest verified they will receive their room details and check-in instruction including their door access PIN.
How it works for you
As soon as a guest checks in, their booking status will be marked as In house automatically. You'll see a badge on the booking list page and a notification confirming the check-in, no action needed on your part.
Support Built-In
If a guest doesn't have their booking details handy, they can chat directly with Delta Support team from the kiosk to get help without needing you to step in.
Full visibility, always
Every identification verification and every support conversation is recorded in an activity log, you can review anytime including who handled it and the full chat transcript.
What's next
Ready to turn this on for your properties? See the companion guide "How to Setup Self Check-In" for a step-by-step walkthrough.