Overview
Every guest starts at the same kiosk screen and follows one of four paths, depending on your property's verification setting and guest's own situation:
Case 1: Identity verification required. Guest checks in with a Booking ID or QR code, then verifies on a video call
Case 2: No identity verification required. Guest checks in with a Booking ID or QR code
Case 3: The guest hasn't submitted their pre check-in form yet. They're guided to complete it before continuing.
Case 4: The guest doesn't have their Booking ID or QR code. They chat with support, and once their booking is found, they continue exactly as Case 1 or Case 2.
Which case applies depends on your Configuration setting (Live Video Call vs No Verification) see the "How to setup self check-in" guide.
Where guests get their QR code
Guests receive their QR code as soon as they submit their pre check-in form it appears right on the submission confirmation page, along with a "Download QR Code" and "Send via email" option. It stays scannable at the kiosk from the check-in date until check-out.
Case 1: Identity verification required
When your property is set to Live Video Call the guest required to verify their identity via a video call.
The guest scans their QR code, or types their Booking ID
Their booking is found
The guest confirms and joins a video call with Delta Support Team
Room access is granted
Case 2: No identity verification
When property is set to No Verification, a guest with their Booking ID or QR code goes straight from arrival to room access no extra steps.
The guest scans their QR code, or types their Booking ID
Their booking is found
Access is granted immediately
Since no verification is required, tapping Confirm completes check-in right away.
Case 3: The guest hasn't submitted their pre check-in form
If a guest reaches the kiosk before completing their pre check-in form, they can't proceed to room access yet. What the guest sees:
How the guest resolves it
Show pre check-in link
Shows a qr code that scannable by guest, when scanned it will show the pre check-in form url so guest can open it from their device and complete it on the spot.
I have already submitted my pre check-in form
For guests who already completed it but the kiosk hasn't picked it up yet, this re-checks their status.
Once the form is submitted, the guest returns to the kiosk and continues exactly as Case 1 or Case 2, depending on your verification setting.
Case 4: The guest doesn't know their Booking ID or QR code
If a guest can't find their Booking ID or QR code, they tap "Ask support team" right from the qr code scan screen or type booking id screen.
The guest opens a live chat with support
This opens the same kiosk-based chat covered in the Guest Support Chat feature. Delta Support asks a few questions to confirm the right booking.
Once the booking is found, the flow continues normally
From here, the geust continues exactly as Case 1 or Case 2 whichever applies to your property.