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Select Where to Display Your Terms of Service

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Written by Delta HQ Support Team
Updated over a week ago

■ Overview

Previously, the Terms of Service were automatically displayed in all of the following locations:

  • Direct Booking (property’s booking page)

  • Agent’s Portal (travel agency booking portal)

  • Invoice (sent after reservation confirmation)

With this update, you can now freely choose where the Terms of Service should appear.
This allows you to tailor the display locations based on your property’s operational needs.


■ Where to Configure

Settings > Policy > Terms of Service


■ How to Set It Up

  1. Open Settings from the left-side menu

  2. Select Policy

  3. Click Terms of Service

  4. Choose one or multiple display locations by checking the boxes:

    • Direct Booking

    • Agent’s Portal

    • Invoice

    • Receipt

  5. Review your content and click Save


■ About the Display

  • The Terms of Service will appear only in the locations you select

  • The text can be edited freely by the property

  • For Direct Booking and Agent’s Portal, the Terms of Service will appear in a visible area for guests or agents

  • For Invoice and Receipt, the text will be automatically inserted at the bottom of the document


■ Recommended Use Cases: Choosing Where to Display Your Terms of Service

① Direct Booking (Property’s booking page)

This is where guests review the Terms of Service before completing their booking.

Recommended when:

  • You want guests to confirm and agree to your terms before booking

  • You want to prevent misunderstandings at check-in

  • Your property relies on clear pre-arrival rules


② Agent’s Portal (Booking portal for travel agencies)

This page is used exclusively by travel agents to enter reservations.

Recommended when:

  • You work with multiple travel agencies

  • You want all agencies to follow the same rules and conditions

  • You need agents to agree to your terms at the time of booking


③ Invoice (Sent to guests once a reservation is confirmed)

The invoice is issued after a reservation is finalized and sent to the guest.

Recommended when:

  • You frequently handle corporate, long-stay, or group bookings

  • You want payment and cancellation conditions clearly stated in the invoice

  • You need written confirmation of your terms for accounting or record-keeping


④ Receipt (Issued after payment is completed)

The receipt is the official proof of payment given to guests.

Recommended when:

  • You want guests to receive your terms along with their payment record

  • You want to avoid disputes at check-out

  • You have corporate guests who share receipts internally


✔️ Suggested Combinations

You can combine multiple display locations depending on your operation.

  • Show terms only before booking
    → Direct Booking + Agent’s Portal

  • Show terms only on financial documents
    → Invoice only

  • Ensure all guests and agents receive the same terms
    → All (Direct Booking, Agent’s Portal, Invoice, Receipt)

  • Keep the receipt simple and uncluttered
    → Display everywhere except Receipt

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