■ Overview
Previously, the Terms of Service were automatically displayed in all of the following locations:
Direct Booking (property’s booking page)
Agent’s Portal (travel agency booking portal)
Invoice (sent after reservation confirmation)
With this update, you can now freely choose where the Terms of Service should appear.
This allows you to tailor the display locations based on your property’s operational needs.
■ Where to Configure
Settings > Policy > Terms of Service
■ How to Set It Up
Open Settings from the left-side menu
Select Policy
Click Terms of Service
Choose one or multiple display locations by checking the boxes:
Direct Booking
Agent’s Portal
Invoice
Receipt
Review your content and click Save
■ About the Display
The Terms of Service will appear only in the locations you select
The text can be edited freely by the property
For Direct Booking and Agent’s Portal, the Terms of Service will appear in a visible area for guests or agents
For Invoice and Receipt, the text will be automatically inserted at the bottom of the document
■ Recommended Use Cases: Choosing Where to Display Your Terms of Service
① Direct Booking (Property’s booking page)
This is where guests review the Terms of Service before completing their booking.
Recommended when:
You want guests to confirm and agree to your terms before booking
You want to prevent misunderstandings at check-in
Your property relies on clear pre-arrival rules
② Agent’s Portal (Booking portal for travel agencies)
This page is used exclusively by travel agents to enter reservations.
Recommended when:
You work with multiple travel agencies
You want all agencies to follow the same rules and conditions
You need agents to agree to your terms at the time of booking
③ Invoice (Sent to guests once a reservation is confirmed)
The invoice is issued after a reservation is finalized and sent to the guest.
Recommended when:
You frequently handle corporate, long-stay, or group bookings
You want payment and cancellation conditions clearly stated in the invoice
You need written confirmation of your terms for accounting or record-keeping
④ Receipt (Issued after payment is completed)
The receipt is the official proof of payment given to guests.
Recommended when:
You want guests to receive your terms along with their payment record
You want to avoid disputes at check-out
You have corporate guests who share receipts internally
✔️ Suggested Combinations
You can combine multiple display locations depending on your operation.
Show terms only before booking
→ Direct Booking + Agent’s PortalShow terms only on financial documents
→ Invoice onlyEnsure all guests and agents receive the same terms
→ All (Direct Booking, Agent’s Portal, Invoice, Receipt)Keep the receipt simple and uncluttered
→ Display everywhere except Receipt


