What are Internal Notes on Messages?
An Internal Note is a note associated with a booking that can be reviewed by property staff.
When an internal note is available from an eligible OTA booking, you can access the related conversation directly from the Booking Details or Room Allocation.
Where can I find the Internal & External Note?
You can find the Internal Note under:
Booking Detail -> Note & Attachment
Room Allocation -> Selected Booking -> Booking Overview
For the External Note :
Booking Detail -> Stay Details -> Comment
Room Allocation -> Selected Booking -> Booking Overview
How to open Internal Notes
From Booking Details
Open the relevant Stay Details by click on the Booking ID.
Go to the Note & Attachment section.
Review the Internal Note.
You can then review the conversation to better understand the context of the note.
From Room Allocation
Select Booking > Room Allocation from the PMS Dashboard.
Select the specific property.
Select the specific booking. The Internal notes will appear on the Booking Overview.
What are External Notes on Message?
External Notes are notes or messages received from an external source, such as an OTA, and associated with a booking.
They allow booking staff to review information received from the external channel and, when supported, open the related conversation for additional context.
How to Open External Notes
From Booking Details
Open the relevant Stay Details by clicking on the Booking ID.
Go to the Comment section.
Review the External Note.
From Room Allocation
Select Booking > Room Allocation from the PMS Dashboard.
Select the specific property.
Select the specific booking. The external notes will appear on the Booking Overview.