What is thread assignment?
Thread assignment determines which staff members are responsible for handling a conversation in the messages.
The assignment list allows you to see who is assigned to the conversation and, when applicable, update the assignment to include the appropriate staff members.
Who can see to every message?
Users with the following level roles can see every conversation in the Message :
Administrator
Operational Manager
Revenue Manager
These roles are automatically included in every conversation thread.
How can I see who is assigned to a message?
You can view the assignees from the conversation thread.
Open the relevant conversation in Message.
Find the Assignee section at the top of the thread.
Click the assignee field to open the user list.
Review the users currently assigned to the thread.
The assignee field also shows the number of selected users.
Can I remove the automatically assigned roles?
Yes. for now it can be manually removed and added back.
How do I assign another staff member?
Open the conversation on Message.
Click the Assignee field.
Select the staff member you want to assign.
Review the selected assignees.
Click Confirm.