The Multi-Invoice feature allows you to amend existing bookings while automatically recalculating charges based on different rate conditions. This ensures that any changes you make—such as modifying stay dates, changing room types, or moving the booking to another property—are reflected accurately in the invoice.
When a booking is amended, the system:
Applies the applicable rate rules for the updated booking details
Separates charges according to different rate periods or properties, if relevant
Recalculates taxes, fees, and adjustments automatically
Updates the total balance to reflect any additional payment required or overpayment
This functionality provides better transparency and accuracy, especially when handling bookings that involve multiple rate plans or property transfers.
Note : If the total amount you have already paid for your booking exceeds the amount required for the next property, the system will automatically disable to move the booking.
Under what conditions can I amend a booking?
You can amend a booking through the following sections:
Via Room Allocation:
Move to another property
Move to another room type
Change to another date
Via Booking Details (Stay Details):
Move to another property
Move to another room type
Change to another date
Adjust the stay period
Shorten the stay period
Adjust or reduce the number of guests
How can I check if the next property has a lower amount than the current property?
When you attempt to move a booking, the system will display the updated rate and payment details. For an easier comparison, review:
The current booking rate
The new rate for the selected property, room type, or dates
If the new total amount is lower than the amount already paid, the system will automatically disable the option to move the booking.
What rates are applicable under this rule?
Both Base Rate and Package Rate are applicable under this rule.
What happens if I still try to move the booking?
If you proceed with the change despite the payment exceeding the new amount, the system will display a failed message and the room change will not be processed.
Through Room Allocation
Step 1: Check Payment Status.
Ensure your booking is marked as ‘Partially Paid’ or ‘Fully Paid.’ You can check it on the Payment tab or Booking summary from the Room Allocation page.
Step 2: Move Booking to a Higher-Rate Property.
Select the booking from Room Allocation.
On the Room Allocation page, move your booking to another property with a lower rate by dragging and dropping it within the Room Allocation tab.
Step 3: Confirmation Popup.
On Room Allocation, confirmation popup will appear and select ‘Add new rate to payment’. The new property is higher than the current property if there is a message ‘If you select this option, you have to charge guest ¥ …. more. The payment amount can still be adjusted. Click here to edit the accommodation price’.
Then click the "Confirm" button.
Step 4: Booking Reallocated.
The room allocation will succeed since the new booking amount is higher than the previously paid amount.
A Booking Reallocated popup will appear, confirming the successful move.
Click “Review payment” and you will be redirected to the Payment tab to review the payment after amendment.
Step 5: Invoice Amendment.
On the Payment tab, your invoice will have an "Amendment" remark.
You can view the reallocated amount below the invoice table.
Through Booking Detail
Step 1: Check Payment Status.
Ensure your booking is marked as ‘Partially Paid’ or ‘Fully Paid.’ You can check it on the Payment tab.
Step 2: Move Booking to a Higher-Rate Property.
Open the booking Detail > Stay Details.
Select the property dropdown and choose the property.
Select the room type.
Step 3: Price Update Confirmation
Price update confirmation will appear and select ‘Add new price to payment’.
Then click the "Confirm" button.
Click ‘Save and Proceed the Payment’ to continue move the booking.
You will automatically be redirected to the payment tab to review and continue the payment.
Step 4 : Track Invoice and Receipts.
You can track the invoices and receipts via “Show Invoice List” or Download Statements, which provide access to both old and new invoices.
Step 5 : Final Payment Steps.
After reviewing the invoices, continue with your payment based on the "Amount Due" shown on the new invoice.
Notes:
After moving or changing your booking to a higher rate, any additional charges like Guest Service, House Cleaning, or Adjustments (Addition/Deduction) will follow the new invoice.
The amended invoice will include an "Amendment" remark in the items table.
Invoice Comparison
Here is the old invoice showing the initial charges and payments before the amendment.
Here the new invoice reflects changes after the amendment, ensuring all updates are transparently recorded.