By following these steps, you can initiate the refund process by submitting a request through our PMS portal. You can make a refund process on all booking status conditions, as long as the payment has been made, partially or fully paid.
Step 1 : Navigate to the booking that will be refund
Through Booking List
Log in to your PMS account.
Go to Dashboard.
On the sidebar, Click on the 'Booking' menu.
Select 'Booking List' submenu. This will take you into the booking list.
You can save your time by searching based on booking ID or guest name in the search bar.
Click on the booking that will be refund.
You will navigate into Booking Details page.
Click on the 'Payment' tab for doing a refund process.
On the 'Payment' tab, scroll down, until you find the Refund List section.
Through Room Allocation
Log in to your PMS account.
Go to Dashboard.
On the sidebar, Click on the 'Booking' menu.
Select 'Room Allocation' submenu.
Select the booking that you will refund.
You will navigate to the Booking Details page.
Click on the 'Payment' tab.
Scroll down to find the refund list section.
Step 2 : Refund Process
Card Payment
Open 'Payment' tab on booking details.
Scroll down and click the 'Issue Refund' button.
Issue refund confirmation will appear.
Select the invoice you want to refund.
After you select the invoice, it will showing selected items that included in the invoice.
If one invoice contains several items such as accommodation and guest service, you have the option to unselect some of those items you do not plan to refund. Your selected items will be shown in detail in the list of refund items.
Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).
Click 'Next' button.
Select the payment channel. This payment channel will be processed automatically through the same channel you used to pay the invoice. You also able to select the payment channel in payment channel drop down (if you pay with more than 2 payment channel).
Click 'Next'.
Issue refund confirmation will appear, and please ensure to review it closely. Refund amount still able to be change by click 'Back' button.
Checklist for the refund policies below refund amount.
Click 'Request Refund' to proceed the refund.
Notification bar will appear when your request refund process is successfully.
You can check your refund request history through Refund List section.
Bank Transfer
Open 'Payment' tab on booking details.
Scroll down and click the 'Issue Refund' button.
Issue refund confirmation will appear.
Select the invoice you want to refund.
After you select the invoice, it will showing selected items that included in the invoice.
Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).
Click 'Next' button.
Select the payment channel. This payment channel will be processed automatically through the same channel you used to pay the invoice. You also able to select the payment channel in payment channel drop down (if you pay with more than 2 payment channel).
Click 'Next'.
Fill all the mandatory field for Bank Transfer record.
Click 'Refund'.
Notification bar will appear when your request refund process is successfully.
Others
Open 'Payment' tab on booking details.
Scroll down and click the 'Issue Refund' button.
Issue refund confirmation will appear.
Select the invoice you want to refund.
After you select the invoice, it will showing selected items that included in the invoice.
Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).
Click 'Next' button.
Select the payment channel. This payment channel will be processed automatically through the same channel you used to pay the invoice. You also able to select the payment channel in payment channel drop down (if you pay with more than 2 payment channel).
Click 'Next'.
Click the Payment Account dropdown to select the payment account.
Click 'Record Refund'.
Notification bar will appear when your request refund process is successfully and your record refund will appear in Refund List.
Step 3 : How to Refund Partially
Open 'Payment' tab on booking details.
Scroll down and click the 'Issue Refund' button.
Issue refund confirmation will appear.
Select the invoice you want to refund.
After you select the invoice, it will showing selected items that included in the invoice.
Input the refund amount as partially (you can enter any refund amount as long as it does not exceed the total refundable amount).
Click 'Next' button.
Select the payment channel. This payment channel will be processed automatically through the same channel you used to pay the invoice.
Click 'Next'. If you need to change anything click 'Back'
Issue refund confirmation will appear.
Click 'Record Refund' if you have checked your refund request.
Successful notification will appear if your request refund succeed.
If you plan to refund for the rest of your refundable amount, you can repeat the same steps as before by paying attention to the remaining refundable amount stated on the issue refund confirmation.
You can take a look to your recorded refund in Refund List section.
