Before proceeding, make sure you have already submitted a refund request.
The following steps will guide you on how to void (cancel) an existing refund request.
Note : A͟n͟y͟ R͟e͟f͟u͟n͟d͟ m͟a͟d͟e͟ v͟i͟a͟ C͟r͟e͟d͟i͟t͟ C͟a͟r͟d͟ c͟a͟n͟n͟o͟t͟ b͟e͟ r͟e͟v͟e͟r͟s͟e͟d͟ o͟r͟ v͟o͟i͟d͟e͟d͟.͟
Log in to your PMS account.
Go to Dashboard.
On the sidebar, Click on the 'Booking' menu.
Select 'Booking List' submenu. This will take you into the booking list.
You can save your time by searching based on booking ID or guest name in the search bar.
You will navigate into Booking Details page.
Click on the 'Payment' tab.
On the 'Payment' tab, scroll down, until you find the Refund List section.
If you have landed on the refund list, check the refund receipt that you will void.
Then find and click the three dots in 'Action' section at the leftmost side.
Select and click 'Void Refund'.
Confirm Void Refund will appear, if you are sure to do, click 'Void'.
If the void request is succeed, there will be a notification bar that shows 'Refund has Been Made Void' and your Refund Request in Refund List will be disappear.
