Before proceeding, make sure you as the host have already submitted a refund request.
The following steps will guide you on how to void (cancel) an existing refund request.
Note : A͟n͟y͟ R͟e͟f͟u͟n͟d͟ m͟a͟d͟e͟ v͟i͟a͟ C͟r͟e͟d͟i͟t͟ C͟a͟r͟d͟ c͟a͟n͟n͟o͟t͟ b͟e͟ r͟e͟v͟e͟r͟s͟e͟d͟ o͟r͟ v͟o͟i͟d͟e͟d͟.͟
Log in to your Delta PMS account.
Go to the sidebar menu on the left side.
Click Booking > Booking List.
You search your booking by searching based on booking ID or guest name in the search bar.
You will navigate to the Booking Details page.
Open the Payment tab.
Scroll down until you find the Refund List section.
If you have found the refund list, check the refund receipt that you will void.
Click the three-dot menu in the Action column at the leftmost side.
Click Void Refund.
The Confirm Void Refund popup will appear and click “Void”.
If you do not want to continue the action, click “Cancel”.
If the request is successful, there will be a notification bar that says 'Refund has been made void' and your refund request in the Refund List will disappear.