1. Overview
The Pre-Check-In Form is used to collect important guest information before check-in.
Through the Form Builder, you can customize which fields are shown to guests, set required fields, edit field details, and arrange the field order based on your operation needs.
🛠 Where to Configure
From the sidebar: Settings → Form Builder → Pre-Check-In Form
📌 Items to Configure
Guest information fields (e.g., full name, passport number)
Required fields
Terms of agreement text
Whether to collect credit card details
💡 Tip
After updating the Pre-Check-In Form setting, make sure to click Publish form so the latest changes will appear on the guest-facing form.
2. How to Set It
Go to Settings → Form Builder → Pre-Check-In Form.
Click View form on the Pre-Check-In Form row.
On the Field List tab, review the fields shown on the form.
To edit a field detail, select the field you want to update, then click Edit.
Update the field based on your needs.
To set the field as required or optional, switch on the button to Required field.
Click Save changes.
To show or hide fields on the form, go to the Configurations tab.
Click Edit under Fields Visibility.
Tick the fields you want to show on the form, or untick the fields you want to hide.
Click Confirm.
To set required fields by guest type, click Edit under Required Fields Filling.
Select whether each field is required for:
Main Guest
Sub-Guest / Accompanying Guest
Click Confirm.
If you want to rearrange the field order, go back to the Field List tab.
Drag and drop the field row to arrange the order as needed.
Click View form to preview how the form will look to guests.
Click Publish form to apply the changes to the guest-facing Pre-Check-In Form.
🎉 Your initial setup is now complete—great work!