What You Can Do with This Feature
Select which fields are displayed on the pre check-in form
(specific fields can be hidden)Set each field as Required or Optional
Define required fields separately for Main Guest and Accompanying Guests
Collect information such as Date of Birth and Occupation and use it in CRM
These settings allow you to optimize the guest experience depending on your operation style (unmanned, staffed, OTA-focused, etc.).
1. Configure Fields Displayed on the Form
Overview
You can choose which input fields are shown on the pre check-in form.
By hiding unnecessary fields, you can reduce guest friction and prevent incomplete submissions.
How to Configure
Go to Settings > Form Builder > Pre Check-in Form > View form
Click the third tab, Configurations
Click Edit under Fields Visibility
Check the fields you want to show (= uncheck fields you want to hide)
Click Confirm
Click Publish form to apply the changes
Best Practices
Unmanned properties: Keep only the minimum required fields
Hotels: Display only fields required for legal compliance
OTA-focused operations: Reduce the number of input fields to improve completion rates
2. Set Required Fields by Guest Type
Overview
For each input field, you can specify whether it is:
Required for Main Guest only
Required for Accompanying Guests as well
Optional
How to Configure
Go to Settings > Form Builder > Pre Check-in Form > View form
Click the Configuration tab
Click Edit under Required Fields Filling
For each field, select:
Main Guest
Sub- Guest
Click Confirm
Click Publish form to apply the changes
Example Settings
Field | Example Setting |
Name / Nationality | Required for all guests |
Phone Number | Required for main guest only |
Arrival Method | Optional |
👉 This setup is effective for balancing legal compliance and guest convenience.
⚠ Important Notes (Prerequisite)
When configuring required fields by guest type (Main Guest / Accompanying Guest),
you must first define required fields for the Main Guest in the Form Structure tab.
This is because required settings for accompanying guests are applied based on the main guest’s required field configuration.
Confirm the Publish Status After Changing Settings
Overview
When you change any pre check-in form settings, the updates will not appear on the guest-facing page until the form is published.
If there are unpublished changes, a notification will be displayed in the admin screen.
Important Notes
After making changes, always click Publish New Form
If the form is not published, guests will continue to see the previous version
