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How to Initiate the Refund Process (Bank Transfer)

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Written by Delta HQ Support Team
Updated over a month ago

Bank Transfer

  1. Open Payment tab on booking details.

  2. Scroll down and click the Issue Refund button.

  3. Issue refund confirmation will appear.

  4. Select the invoice you want to refund.

  5. After you select the invoice, it will showing selected items that included in the invoice.

  6. Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).

  7. Click Next button.

  8. Select the payment channel which is Bank Transfer. This payment channel will be processed automatically through the same channel you used to pay the invoice. You also able to select the payment channel in payment channel drop down (if you pay with more than 2 payment channel).

  9. Click Next.

  10. Fill all the mandatory field for Bank Transfer record.

  11. Click Refund.

  12. Notification bar will appear when your request refund process is successfully.

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