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How to Initiate the Refund Process (Bank Transfer)

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Written by Delta HQ Support Team
Updated over a month ago

Bank Transfer

  1. Open the Payment tab on the Booking Details page.

  2. Scroll down until you find the Refund List section and click the “Issue refund” button.

  3. The Issue Refund form will appear.

  4. Select the related invoice you want to refund.

  5. After you select the invoice, it will show selected items that are included in the invoice.

  6. Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).

  7. Click the “Next >” button.

  8. Select the payment channel to Bank Transfer. This payment channel will be automatically selected based on the same channel you used to pay the invoice. You can also select the payment channel in the payment channel dropdown only if you pay with more than 2 payment channels.

  9. Click “Next >”.

  10. Fill in all the mandatory fields for Bank Transfer records.

  11. Click “Refund”.

  12. The ‘Refund issued’ notification bar will appear if your refund request is successfully made.

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