This step will help you as the host to request a refund booking. By following these steps, you can initiate the refund process by submitting a request through the PMS portal. You can make a refund process on all booking status conditions, as long as the payment has been made.
Step 1: Navigate to the Booking which You Want to Refund
Through Booking List
Log in to your Delta PMS account.
Go to the sidebar menu on the left side.
Click Booking > Booking List.
Find and click the booking you want to refund.
You will be redirected to the Booking Details page.
Go to the Payment tab to start the refund process.
Scroll down to the Refund List section to proceed with the refund.
Through Room Allocation
Log in to your Delta PMS account.
Go to the sidebar menu on the left side.
Click Booking > Room Allocation.
Find and click the booking you want to refund.
You will be redirected to the Booking Details page.
Go to the Payment tab to start the refund process.
Scroll down to the Refund List section.
Step 2 : Refund Process
Card Payment
Open the Payment tab on the Booking Details page.
Scroll down and click the “Issue refund” button.
The Issue Refund form will appear.
Select the related invoice which you want to refund.
After you select the invoice, it will show selected items that are included in the invoice.
If one invoice contains several items, such as accommodation and guest service, you have the option to unselect some of those items you do not plan to refund. Your selected items will be shown in detail in the list of refund items.
Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).
Click the “Next >” button.
Select the payment channel. This payment channel is selected automatically based on the same payment channel you used to pay the invoice. You can also select the payment channel in the payment channel dropdown only if you pay with more than 2 payment channels.
Click “Next >”.
Issue refund confirmation will appear, and please review it closely. You can still change the refund amount by clicking the “< Back” button.
Check the agreement checkbox that says ‘I agree that once the refund is issued, the payment fee will not be returned and take 5-10 days to appear on the customer’s statement.’below the refund amount field.
Click “Request refund” to proceed with the refund.
There will be a notification stating ‘Refund has been requested’.
You can check your refund request history through the Refund List section.