How to Initiate the Refund Process (Other Payment)

Open the Payment tab on the Booking details page.

Scroll down until you find the Refund List section and click the “Issue refund” button.

The Issue Refund form will appear.

Select the related invoice that you want to refund.

After you select the invoice, it will show selected items that are included in the invoice.

Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).

Click the “Next >” button.

Select the payment channel to Others. This payment channel is automatically selected based on the same channel you used to pay the invoice.

Click “Next >”.

Click the Payment Account dropdown to select the payment account.

Click “Record refund”.

A notification bar that says ‘Refund issued’ will appear if your refund request is successful and your refund will appear in the Refund List.