How to Initiate the Refund Process (Other Payment)

Open Payment tab on booking details.

Scroll down and click the Issue Refund button.

Issue refund confirmation will appear.

Select the invoice you want to refund.

After you select the invoice, it will showing selected items that included in the invoice.

Input the refund amount (you can enter any refund amount as long as it does not exceed the total refundable amount).

Click Next button.

Select the payment channel for Others. This payment channel will be processed automatically through the same channel you used to pay the invoice.

Click Next.

Click the Payment Account dropdown to select the payment account.

Click Record Refund.

Notification bar will appear when your request refund process is successfully and your record refund will appear in Refund List.