Delta PMS allows you to create automatic messages that are sent to guests at specific timings, such as:
Booking confirmation messages
Check-in instructions
Check-out instructions
This article explains how to create and edit automatic messages in Delta PMS.
① How to Create an Automatic Message
Step 1: Open the Automatic Message Settings
From the left-side menu, go to:
Settings
↓
Automation
↓
Message Automation
Step 2: Create a New Message
Click:
“Add New”
to create a new automatic message.
Step 3: Configure Each Setting
Enter the required information.
■ Automation Name
Set a name that clearly identifies the purpose of the message.
Examples:
Booking Confirmation Message
Check-in Instructions
Check-out Instructions
■ Trigger
Set when the message should be sent.
■ Targets
Set which properties and rooms the message should apply to.
You can specify:
Target property
Target room
※ If you manage multiple properties, you can configure messages separately for each property and each room.
■ Schedule
Set when the message should be sent.
Examples:
Send 6 hours before check-in
Send immediately after the reservation is confirmed
You can configure the timing according to your needs.
■ Message
Enter the message content that will be sent to guests.
※ You can use variables to automatically insert guest information, such as the guest name from Merge Fields.
Step 4: Complete the Creation
After confirming all settings, click:
“Finish”
at the top right.
② How to Edit an Automatic Message
Existing automatic messages can be edited at any time.
Step 1: Open the Message You Want to Edit
Click:
“See Details”
for the automatic message you want to edit.
Step 2: Click “Edit”
Click:
“Edit”
at the top right.
You can edit the items.
Use this screen whenever you need to update or add information to the message.
Step 4: Save Changes
After completing the edits, click:
“Save Changes”
at the top right to finish.
Additional Information: Saving Messages as Templates
Created messages can also be saved as templates.
This is useful when you want to reuse the same message content for another property or another purpose.
Step 1: Save a Message as a Template
From the message editing screen:
Click:
“More”
at the top right.
↓
Select:
“Save to inventory”
Step 2: Check the Template List
Saved messages will be stored in:
Message Automations → Inventory
You can use these templates when creating new automatic messages.
