• Select which fields are displayed on the pre check-in form (specific fields can be hidden)

• Show or hide the credit card step on the pre check-in form [NEW]

• Set each field as Required or Optional

• Define required fields separately for Main Guest and Accompanying Guests

• Collect information such as Date of Birth and Occupation and use it in CRM

These settings allow you to optimize the guest experience depending on your operation style (unmanned, staffed, OTA-focused, etc.).

You can choose which input fields are shown on the pre check-in form.

By hiding unnecessary fields, you can reduce guest friction and prevent incomplete submissions.

1. Go to Settings > Form Builder > Pre Check-in Form > View form

2. Click the third tab, Configurations

3. Click Edit under Field Visibility

4. Check the fields you want to show (= uncheck fields you want to hide). To hide the credit card step, uncheck Credit Card Capture. [NEW]

5. Click Confirm

6. Click Publish form to apply the changes

Credit Card Capture controls the Card Details Information step of the pre check-in form. It is visible by default.

If you don't need guests' card details, uncheck it. After you publish the form, guests no longer see the card step and go straight from Rules and Agreement to Review.

11-guest-form-card-visible.png · Credit Card Capture visible

12-guest-form-card-hidden.png · Credit Card Capture hidden

09-precheckin-email-template.png · Built-in Pre-Check-in Form email

• Unmanned properties: Keep only the minimum required fields

• Hotels: Display only fields required for legal compliance

• OTA-focused operations: Reduce the number of input fields to improve completion rates

For each input field, you can specify whether it is:

• Required for Main Guest only

• Required for Accompanying Guests as well

• Optional

1. Go to Settings > Form Builder > Pre Check-in Form > View form

2. Click the Configuration tab

3. Click Edit under Required Fields Filling

4. For each field, select:

• Main Guest

• Sub- Guest

5. Click Confirm

6. Click Publish form to apply the changes

• Field | Example Setting

• Name / Nationality | Required for all guests

• Phone Number | Required for main guest only

• Arrival Method | Optional

👉 This setup is effective for balancing legal compliance and guest convenience.

When configuring required fields by guest type (Main Guest / Accompanying Guest), you must first define required fields for the Main Guest in the Form Structure tab.

This is because required settings for accompanying guests are applied based on the main guest’s required field configuration.

When you change any pre check-in form settings, the updates will not appear on the guest-facing page until the form is published.

If there are unpublished changes, a notification will be displayed in the admin screen.

• After making changes, always click Publish New Form

• If the form is not published, guests will continue to see the previous version

• How to Manage Field Detail on Pre Check In Form Through Form Builder menu

• Pre Check-in Form for Multiple Guest : How to Submit the Pre Check-In Form

• Pre-Check-In Form Setting

• Form Builder Configuration Overview

• How to Set the Configuration in the Required Field Filling on Form Builder