Frontdesk in PMS is a powerful tool that helps you as the host manage your bookings with ease. You can update booking statuses, track house cleaning schedules, and stay on top of your daily operations all from one convenient dashboard. This feature makes it simple to keep your property organized and ensure a smooth experience for you and guests.
Step 1: Navigate to Frontdesk
Log in to your Delta PMS account.
Go to the sidebar menu on the left side.
Click Frontdesk.
Step 2: Frontdesk Overview
Here is the full view of the frontdesk page.
On the Frontdesk page, there are 3 tabs with the details below.
Arrival: shows guests who are checking in on the selected date. The booking status displayed will be ‘Confirmed’ or ‘No Show’.
In House: shows guests that are currently staying on the selected date. The booking status displayed will be ‘In House’.
Departure: shows guests who are checking out on the selected date. The booking status displayed will be ‘Checked Out’.
By default, the selected date in frontdesk is today's date. However, you can change the date by clicking on the date. There will be options.
Today
Tomorrow
By Date
By Range (choosing the start and end date period)
There are 3 filters that you can use in the frontdesk. You can filter bookings by properties, booking status (only for Arrival tab), room cleaning status, and form submission status.
Frontdesk table will show booking data with details below.
Booking ID: ID of the booking.
Guest Name: the name of the guest.
Room Name: the name of the room for the booking.
Number of Guests: the number of guests of the booking.
Arrival Date & Time: the guest arrival details from the booking.
Check-out Date: the guest check out date from the booking.
Amount Due: the amount due from the booking. If there is an outstanding payment (booking is not fully paid yet), there will be an exclamation mark (!) icon beside the numbers like this.
Booking Status: the status of the booking. You can check the picture below for a detailed explanation of the booking status.
You can change the booking status directly from the frontdesk table. After a successful change, a popup will appear confirming the update. You can click the Show booking link in the notification bar to go straight to the booking that has been changed in the frontdesk.
Cleaning Status: the cleaning status for bookings on the selected date. You can update the house cleaning status for these bookings. There are only two cleaning statuses: ‘Dirty’ and ‘Clean’. If a booking does not have a cleaning schedule, it will appear as ‘No Cleaning’.
Form Status: the status of Pre check-in form of that booking. There are two statuses: ‘Submitted’ and ‘No submission’.